As the “ Great Resignation ” andanti - workplace movementcontinue to foot up steam , companies are struggling with record employee turnover . Customer armed service industries have been among the severely hit , with many workers saying no give thanks you to the approximation of handling Karens day in and day out during a pandemic . In a bid to conquer employee attrition , MGM Resorts plan to use virtual reality to have applicants try out the roles before they make a conclusion , Insiderreports .
In an interview with the sales outlet , main human resources officer Laura Lee said MGM Resorts would be tramp out virtual reality headsets for client - service roles at its employment nitty-gritty and begin using VR as part of employee education . As such , job seekers could have the option of copy front - of - house part like operating gambling casino game and checking guests into hotels during the hiring process . life history fairs are another boulevard the company ’s consider incorporating the immersive technology , potentially as before long as January , Lee said . It develop the VR module with Strivr , an enterprise VR training firm whose better half admit other big names like Walmart and Verizon .
MGM Resorts has a hands of roughly83,000 employeesacross its portfolio of world - famous casinos such as the Bellagio , Mandalay Bay , and MGM Grand in Las Vegas . In the past , Lee order the company used day - in - the - life videos and Q&As with current employee to aid give applier a sense of what the caper entails , but those have integral limitations .
Photo: Anthony Wallace (Getty Images)
“ It can be very hard just to verbally explain the types of emplacement or show a telecasting , ” she recount Insider , adding that practical reality allows applicant to “ throw a headset on and really experience the job . ”
peculiarly the role ’s less rosy aspect . Workers in client - facing roles such as cordial reception , food divine service , and retail are quitting at high rates than in other industries , according todatafrom the U.S. Bureau of Labor Statistics . And while there are doubtlessly several contributing factors to this , view suggestthat increasingly rude customers are a primal reason why more and more workers are walking out .
With this in mind , MGM Resorts ’ VR module will encompass “ difficult guest interactions , ” Lee said . She told Insider that she “ perfectly ” expected that some candidate would decide the role was n’t for them after trying it out virtually . She mull over that if MGM Resorts had used VR as part of its hiring process ahead of recent casino openings , it “ might ’ve conclude some turnover we experienced when people accepted positions and then realized it was n’t quite what they thought it would be . ”
Like many places , MGM Resorts has struggle with understaffing , but the fellowship ’s main financial officer say ina late pay callthat labor availability has been amend each month during the third twenty-five percent . As for the retail diligence as a whole , the Labor Department estimate that , ahead of the vacation time of year , the U.S. is short more than200,000 retail jobseven as hebdomadal jobless claim go forward to hitrecord lows .
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