the great unwashed look forward to a phone number of things when they go on holiday — perhaps sunshine and a relaxing beach , the fortune to explore a raw city , or even just go to layer without set an warning machine . But there ’s one element oftravelingthat most agree is less than merriment : the airport .
Airlines recognise pretty well how well bilk their passenger are , so it ’s important for them to figure out the best ways to make the long lines and nightlong flights less unsufferable . That ’s why consumer insights company J.D. Power’sNorth America Airline Satisfaction Studysought to determine what make one flight more worthy than another .
The study’s9582 participantsranked North American airline from poor to hone on a six - point scale leaf . The study used seven “ heart and soul dimensions ” to mold where the flights rank . Those dimensions are as survey :
Overall , the two escape dimension that proved to be the most significant to passenger were degree of trust and ease of travel . While passengers would still value some value , only having a commodious , trouble - free flight takes top antecedence .
Negative press could clearly sway public view , too . The cogitation found that on a 1000 - pointedness scale , airway that had negative media coverage in the retiring year hit a whopping 400 points gloomy than those that did not .
The study was sort out by escape class , with section for economy , premium economy , and business / first class ; this helps ensure citizenry get the best idea potential about the quality of their particular flight . If you ’re eager to discover what ethnic music ’s preferred flights are , check out the results listed below .
The Best Airlines For Economy and Basic Economy Flights
thriftiness and canonical saving may not be the most opulent , but they ’re arguably the most important — after all , nearly80 percent of travelersuse this social class when fly . Southwest Airlines leads this mathematical group with 685 points , follow by Delta Air Lines with 651 point . Frontier Airlines , mark 472 , is at the bottom rung .
Ranking
airway
full Points
1
Southwest Airlines
685
2
Delta Air Lines
651
3
Allegiant Air
633
4
Alaska Airlines
630
5
JetBlue Airways
6
American Airlines
611
7
WestJet
591
8
United Airlines
585
9
Air Canada
542
10
Spirit Airlines
507
11
Frontier Airlines
472
The Best Airlines for Premium Economy Flights
Next is premium thriftiness , with Delta Air Lines taking the winning spot at 716 points . Second is Alaska Airlines , watch over intimately by American Airlines .
716
687
684
667
664
641
628
The Best Airlines For First and Business Class Flights
Last but certainly not least is the first and business grade category . Delta was also in first place on this lean , mark 743 point ; JetBlue Airways followed closely behind with 736 points . Air Canada , which remained in the lower rankings in all three categories , closed out this group with 628 points .
743
736
698
695
676
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